Senior Enrollment Advisor
The mission of the University of St.
Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.
GENERAL SUMMARY Sr.
Enrollment Advisors work with adult learners, typically post-professional, to guide them through the application and enrollment process.
They advise, educate, consult and support qualified potential students in achieving their professional and personal goals by enrolling in one of our industry-specific higher education programs.
Student inquiries are provided.
Sr.
Enrollment Advisors are monitored on things such as the quality of outbound calls, inbound calls, lead contact activity, applications, attitude, working relationships and communication.
This position is located in San Marcos, California.
ESSENTIAL DUTIES AND RESPONSIBILITIES Assist students with the enrollment process, by answering questions, directing them to critical information and clarifying the admissions process.
Sr.
Enrollment Specialists guide students through the entire enrollment/admissions process from initial inquiry to first day of class.
Build rapport and provide guidance for students interested in obtaining a post graduate (sometimes post-professional) degree.
Receive and follow-up on potential students via videoconference, phone, email, and direct mail student inquiries relating to obtaining advanced degrees.
Provide essential information related to admissions requirements and enrollment processes to prospective students.
Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs Consults with other admission staff and university departments to ensure an excellent student experience.
Partner with Program Directors to ensure good fit - that program meets the expected outcomes by potential students Performs duties in support of University's core values; Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature; etc.
Participates in recruiting events alongside faculty and University Reps, such as conferences, college fairs, trade shows, etc.
by speaking with students about program specific options at USAHS.
OTHER DUTIES AND RESPONSIBILITIES May perform other duties and responsibilities that management may deem necessary from time to time.
POSITION IN ORGANIZATION Reports to:
Manager, Enrollment Positions Supervised:
None TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Incumbents will be evaluated, in part, based on performance of each essential function.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE Bachelor's Degree required.
Minimum of five years' customer service, account management or relationship building experience, preferably in health sciences.
Strong understanding of the health sciences industry and profession, including degrees and professional pathways, as well as the ability to communicate well with comprehension of medical industry and terminology.
Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators and faculty members and students, as well as external constituencies.
Familiarity with the needs of international students and a diverse student population.
Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) Excellent telephone skills.
Experience with student management systems and associated technology.
Valid driver's license for State of residence and at least minimum liability insurance required by State.
TRAVEL Position may require local driving and/or overnight travel to other campuses - up to 20% WORK ENVIRONMENT Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels.
Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.
g.
, walking, standing, communicating, and other physical functions as necessary Recommended Skills Account Management Clinical Works Computer Equipment Customer Service Interpersonal Skills Management Systems Estimated Salary: $20 to $28 per hour based on qualifications.
Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.
GENERAL SUMMARY Sr.
Enrollment Advisors work with adult learners, typically post-professional, to guide them through the application and enrollment process.
They advise, educate, consult and support qualified potential students in achieving their professional and personal goals by enrolling in one of our industry-specific higher education programs.
Student inquiries are provided.
Sr.
Enrollment Advisors are monitored on things such as the quality of outbound calls, inbound calls, lead contact activity, applications, attitude, working relationships and communication.
This position is located in San Marcos, California.
ESSENTIAL DUTIES AND RESPONSIBILITIES Assist students with the enrollment process, by answering questions, directing them to critical information and clarifying the admissions process.
Sr.
Enrollment Specialists guide students through the entire enrollment/admissions process from initial inquiry to first day of class.
Build rapport and provide guidance for students interested in obtaining a post graduate (sometimes post-professional) degree.
Receive and follow-up on potential students via videoconference, phone, email, and direct mail student inquiries relating to obtaining advanced degrees.
Provide essential information related to admissions requirements and enrollment processes to prospective students.
Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs Consults with other admission staff and university departments to ensure an excellent student experience.
Partner with Program Directors to ensure good fit - that program meets the expected outcomes by potential students Performs duties in support of University's core values; Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature; etc.
Participates in recruiting events alongside faculty and University Reps, such as conferences, college fairs, trade shows, etc.
by speaking with students about program specific options at USAHS.
OTHER DUTIES AND RESPONSIBILITIES May perform other duties and responsibilities that management may deem necessary from time to time.
POSITION IN ORGANIZATION Reports to:
Manager, Enrollment Positions Supervised:
None TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Incumbents will be evaluated, in part, based on performance of each essential function.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE Bachelor's Degree required.
Minimum of five years' customer service, account management or relationship building experience, preferably in health sciences.
Strong understanding of the health sciences industry and profession, including degrees and professional pathways, as well as the ability to communicate well with comprehension of medical industry and terminology.
Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators and faculty members and students, as well as external constituencies.
Familiarity with the needs of international students and a diverse student population.
Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) Excellent telephone skills.
Experience with student management systems and associated technology.
Valid driver's license for State of residence and at least minimum liability insurance required by State.
TRAVEL Position may require local driving and/or overnight travel to other campuses - up to 20% WORK ENVIRONMENT Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels.
Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.
g.
, walking, standing, communicating, and other physical functions as necessary Recommended Skills Account Management Clinical Works Computer Equipment Customer Service Interpersonal Skills Management Systems Estimated Salary: $20 to $28 per hour based on qualifications.
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